Delta Jobs

Mobile Delta Logo

Job Information

Delta Air Lines, Inc. Operations Agent - TQO in TULUM, Mexico

Operations Agent - TQO

Mexico, Tulum

Airport Customer Service


Ref #: 23616

How you'll help us Keep Climbing (overview & key responsibilities)

  • Vision: Deliver world-class service to all customers.

  • Mission: Make every customer feel like the most valued person.

    Operations Agent

    As an Operations Agent, you will work with an innovative team whose common goal is to ensure that our customers' baggage and cargo arrives safely and on time to drive a positive customer experience. Responsibilities for this position include, but are not limited to:

  • Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft.

  • Responsible for on-time connections by guiding incoming and departing aircrafts from the gate positions.

  • Safeguard cargo, baggage and mail from damage, loss, and weather.

  • Safely drive and operate ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.

  • Repeatedly lift and load baggage onto carts and ensure each bag reaches its destination.

  • Operate baggage scanners and computers to ensure baggage and cargo are routed correctly to the passenger's destination.

  • Practices safety conscious behaviors in all operational processes and procedures.

Benefits and Perks to Help You Keep Climbing

"Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

· Delta benefits as per local regulations and work rules will apply.

What you need to succeed (minimum qualifications)

  • Consistently makes safety and security, of self and others, the priority.

  • Embraces a diverse set of people, thinking, and styles.

  • Be authorized to live and work in Mexico at the time of your application.

  • Must possess a license for operations approved by AFAC to perform duties

  • Possess entry-level computer skills.

  • Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.

  • Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.

  • Must be fluent, both written and orally, in English

  • Frequently lift bags or items weighing up to and including 50 pounds.

  • Occasionally lift bags or items weighing between 50 and 80 pounds.

What will give you a competitive edge (preferred qualifications)


Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here