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Delta Air Lines, Inc. Customer Service Agent - TQO in TULUM, Mexico

Customer Service Agent - TQO

Mexico, Tulum

Airport Customer Service


Ref #: 23615

How you'll help us Keep Climbing (overview & key responsibilities)

  • Vision: Deliver world-class service to all customers.

  • Mission: Make every customer feel like the most valued person.

    In this position you will be required to support the Customer Service (Ticket & Gate). You will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.

As a Ticket Agent you are the first to greet our customers. You will guide and assist them with the ticketing and baggage check-in process.

Responsibilities for this position include, but are not limited to:

  • Use a computer to sell, print and reissue tickets.

  • Manage the check-in process, ensuring that customers have the proper documentation for travel.

  • Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level.

  • Practices safety conscious behaviors in all operational processes and procedures.

As a Gate Agent you will help our customers with routing, trip planning and gate boarding. Responsibilities for this position include, but are not limited to:

  • Use computers to assist customers with seat availability, gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process.

  • Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.

  • Practices safety conscious behaviors in all operational processes and procedures.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

· Competitive salary, industry-leading profit sharing program, and performance incentives.

· Paid time off including vacation, holidays, paid personal time, maternity, and parental leave.

· Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

· Domestic and International space-available flight privileges for employees and eligible family members

· World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

· Recognition rewards and awards through the platform Unstoppable Together

· Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.

· Access to over 500 discounts, specialty savings and voluntary benefits through Delta perks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

  • Have a high school diploma or GED equivalent

  • Consistently makes safety and security, of self and others, the priority.

  • Embraces a diverse set of people, thinking, and styles.

  • Be at least 18 years of age

  • Frequently lift bags or items weighing up to and including 80 pounds

  • Be authorized to live and work in the country you are applying to

  • Possess entry-level computer skills

  • Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation

  • Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays

  • Must be fluent, both written and orally, in English

  • Must be fluent, both written and orally, in Spanish

What will give you a competitive edge (preferred qualifications)


Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here