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Delta Air Lines, Inc. Customer Experience Specialist-SLC in SALT LAKE CITY, Utah

Customer Experience Specialist-SLC

United States, Utah, Salt Lake City

Reservations & Cust. Care


Ref #: 15318

How you'll help us Keep Climbing (overview & key responsibilities)

Delta will be offering a $2,500 sign-on bonus tonew hires!

Upcoming Hiring Event

  • Location: 3842 West 1200 North, Salt Lake City, UT 84116

  • Date: Wednesday July 6, 2022 Time:12:00pm to 4:00pm

  • Date: Thursday July 7, 2022 Time: 8:00am to 12:00pm

Delta Air Lines is the most awarded airline for customer satisfaction. We are looking for Customer Experience Specialists to join our high-energy call center environment. As a member of our Reservations team, you will join a service and sales-focused team passionate about listening to, caring for, and connecting with customers. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products. Ideal candidates have the desire to make our customer's travel not only outstanding but memorable.

Why You’ll Love Delta!

Our culture is rooted in a shared dedication to living our values – Honesty, Integrity, Respect, Perseverance, and Servant Leadership – every day, in everything we do. Exploring a career at Delta gives you a chance to see the world while providing great benefits to help you keep climbing along the way:

  • Competitive salary, industry-leading profit sharing, and 401(k) with generous direct contribution and company match

  • Comprehensive health & wellness benefits including medical, dental, vision, short/long term disability and life benefits

  • Paid training includes instruction, observation, exams and performance measures.

  • Domestic and International Flight privileges for employees and eligible family members

  • Career development programs are available for your long-term career goals

  • Exclusive access to 12 free mental health counseling sessions per year for employees and their household members

In our fast-paced environment, you will connect with customers and build an experience where they feel heard, understood, and meaningful, which is accomplished by:

  • Optimally listening

  • Quickly identifying and owning customer issues

  • Actively search for solutions to problems

  • Making quality decisions

  • Attention to detail

  • Interacting with a globally diverse group of customers and colleagues

Specialists consistently sell travel-related services, including car rental and credit card vendor partner products. Specialists must understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements.

There are future opportunities to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may assist customers via Twitter, Facebook, or other emerging social media platforms.

The starting pay for this position is $15.76 per hour. Additional step increase occurs 6 months ($15.93), 1 year ($16.10), 1.5 years ($16.74) and 2.5 years ($17.85). Annual step increases continue through 10.5 years to the current max of $32.58 ($33.58) per hour.

What you need to succeed (minimum qualifications)

  • High School diploma, GED or High School Equivalency.

  • Embraces diverse people, thinking and styles.

  • Consistently makes safety and security, of self and others, the priority.

  • Be at least 18 years of age.

  • Authorized to work in the United States.

  • Computer skills and comfort with navigating web-based and airline-specific software applications, email, instant messaging, and internet searches.

  • Demonstrate clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation.

  • Reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment.

  • Successfully pass a pre-employment background check and drug test.

  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

  • One year of experience working in sale or customer service is helpful, but not required.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here