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Delta Air Lines, Inc. General Manager - Below Wing Technology in MINNEAPOLIS, Minnesota

General Manager - Below Wing Technology

United States, Minnesota, Minneapolis

Information Technology

11-Feb-2020

Ref #: 2504

LinkedIn Tag: #LI-TV1

How you'll help us Keep Climbing (overview & key responsibilities)

The General Manager is responsible for the team leadership, mentorship and coaching, ensuring on budget and on time delivery of critical capital and operational projects, and promoting and leading Delta’s technology leadership culture throughout their teams to deliver world class customer experiences.Supports, influences and communicates the mission, goals, and objectives, and practices of the department, technology group, and Delta. Demonstrates leadership across multiple projects, peer groups and department in thought, initiative, responsibility, teamwork, actions, and culture. Effectively manages relationship with the customer (internal or external). Responsible for building team including interviewing, training and performance reviews. Demonstrates the ability to lead, motivate and develop staff. Responsible for the financial control and accountability on capital and operating expenses for targeted areas of responsibility.

What you need to succeed (minimum qualifications)

Essential Responsibilities:

  • Lead technical teams

  • Strong leadership ability with a track record of developing people and achieving challenging objectives

  • Is seen as a thought leader on technical issues, stays ahead of technical developments in field; knows what new technologies will help the business

  • Leading team efforts, delegating tasks, following up on progress of the team and coaching junior and new team members

  • Supervise/Manage all aspects (including coaching, providing direction, staffing, delivering reviews, setting aligned objectives, time reporting, etc.) of direct reports overall performance

  • Ensure that any new projects allocated are professionally defined with emphasis on risk assessment, work break-down structure, scheduling, and resources

  • Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal

  • Delivering with Quality and Speed

  • Leading teams and hands on implementing front ends associated with the technical designs for product/project teams

  • Determining feasibility, timing, and cost of solutions, interacting with business and product owners in order to define technical solutions for customer problems

  • Production issue triage, management, and prevention as needed

  • Technical definition and implementation for analytics, error logging/tracking, and other key functional customer interactions on delta.com

  • Technical debt resolutions, prevention & code reviews

  • Analysis and implementation of Performance/Stability/Reliability initiatives

  • Drive business value

  • Monitors metrics, problems, trends, etc. in order to determine solutions, required process changes, etc. that will make the function more efficient

  • Design reviews for feasibility, accessibility and impact analysis

  • Research & Development of POCs & innovative new ideas for airport customer service agents’ interactions with Delta systems

  • Ensure that the products’ contribution to the customers’ business goals are met, and that customer satisfaction and conclusion is high

  • Coordinate activities with internal and external technology owners/service providers

  • Communicate effectively

  • Strong technical and non-technical communication skills. Participate and coach in a stand up and be able to interact with business partners and cross functional IT leadership

  • Fosters open communication by encouraging the expression of ideas and opinions. Assures smooth flowing, timely transmission of critical information. Oral and written communication is well organized, clear, accurate, grammatically correct, and is adapted for the target audience. Listens to others. Seeks clarification and confirms shared understanding when communicating

  • Being Strategic and Innovative

  • Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective

  • Sees around corners and down the roadmap; anticipate future consequences for immediate technical choices and keep up with industry trends; have a broad knowledge and perspective for the long term

  • Driving the automation journey for the teams in order to empower capacity for innovation, and spearheading that innovation for customer outcomes

  • Keeps abreast of industry trends through benchmarking, participation in professional associations etc. in order to lead strategic business direction of Department

Experience required:

· BS/BA, preferably in a technical or scientific field, with 6 or more years of experience in IT product-based environment, or any equivalent combination of experience, education, and/or training

· The ideal candidate will possess the above as well as an MBA or applicable experience. Strong leadership ability with a track record of developing people and achieving challenging objectives. Airline industry knowledge is a plus

· Strong leadership ability with a track record of developing people and achieving challenging objectives

· Agile and preferably scaled agile experience

· Must be performing satisfactorily in current role

Major Skills and Competencies:

· Communication Skills*- Strong technical and non-technical communication skills. Fosters open communication by encouraging the expression of ideas and opinions. Assures smooth flowing, timely transmission of critical information. Oral and written communication is well organized, clear, accurate, grammatically correct, and is adapted for the target audience. Listens to others without interrupting. Seeks clarification and confirms shared understanding when communicating

· Customer Focus*- Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect

· Integrity and Trust*- Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't represent him/herself for personal gain

· Motivating Others- Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team/project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility

· Personal Accountability* -Clearly accepts responsibility for tasks, decisions and actions of self and staff. Is excellent at honest analysis. Doesn’t shirk personal responsibility. Answers to customers and colleagues for all aspects of project; sets objectives and goals and measures performance against them

· Priority Setting*- Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal

· Perseverance*- Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setback

· Shows Work Commitment- Gets results despite a large workload, shows a sense of urgency to complete work by self and direct reports, will do what it takes to complete challenges, takes initiative to overcome roadblocks

· Strategic Agility* -Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective

· Technical Credibility- Is seen as a thought leader on technical issues, stays ahead of technical developments in field; knows what new technologies will help the business

What will give you a competitive edge (preferred qualifications)

  • Airline experience is preferred

  • Technical leadership of mobile technology is preferred

  • Technical leadership of RFID technology is preferred

  • Experience driving and leading innovation of technology is preferred.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here

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