Delta Air Lines, Inc. Field Service Manager- Operational in Los Angeles, California
Welcome, and thank you for checking in about the opportunity to join our team as a Field Services Manager.
In-Flight Services is seeking individuals who can measure and analyze employee performance through the use of performance management tools, available customer service and operational metrics, and direct observation. The successful candidate must be an approachable and visible leader with proven ability to support and build high performing teams of flight attendants in base location.
Builds effective, performance based working relationships between leaders and flight attendants in order to maintain workforce flexibility through a committed work force.
Responsible for the performance-based management of the F/A population on dependability, safety, customer satisfaction, etc., including recognition, coaching, and the delivery of necessary corrective action when appropriate.
Ensures safety awareness and compliance throughout base operations.
Responsible for ensuring/addressing Quality Assurance issues such as uniform compliance, overall performance, and customer satisfaction.
Monitors OJI statistics for implementation. Incorporates injury case management in OJI case.
Partners with base matrix support personnel, other divisions, and internal/external customers to provide information, decisions and solutions for base operational needs and personnel/administrative issues.
Proactively identifies and consults with local leadership (IFS, ACS, Flt Ops, etc.) on process improvements.
Participation in Performance Management flying which includes: Providing operational support, aircraft readiness and preflight support, and IROPs support.
Proactively acts upon time sensitive initiatives requiring base communication, input and/or feedback.
Primary support to the In-Flight operation prior to flight departure.
Responsible for on-time departures and reviewing daily operational performance.
Responsible for assigned collateral projects within the base and/or division.
Develops both strategic and tactical plans that create a safety-conscious environment resulting inemployee safety and well-being.
Two years experience in IFS or three years Delta experience and/or external supervisory experience.
College Degree (BS/BA) preferred.
Must manage multiple and shifting priorities in a fast paced and constantly changing environment.
Proven sound decision making skills in a high pressure, time critical environment.
Possess strong written and verbal communication skills
Required to coach and deliver feedback for developmental purposes.
Successful candidate will be an approachable and visible leader with ability to foster trust and respect with their team.
If not already Flight Attendant qualified, must complete Reduced Initial Flight Attendant training.
Proficient with use of standard Microsoft Office applications and working knowledge of (any specific to Delta) applications.
Must be willing and able to work shifts (including nights, weekends, holidays, etc). Travel required.