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Delta Air Lines, Inc. Customer Experience Specialist in DALLAS, Texas

Customer Experience Specialist

United States, Texas, Dallas

Reservations & Cust. Care

11-Feb-2020

Ref #: 2541

LinkedIn Tag: LI-LR3

How you'll help us Keep Climbing (overview & key responsibilities)

As aCustomer Experience Specialist, you willjoinaservice and sales focused teaminhigh energy call centerenvironment, focused onlistening to, caringforand connecting with customers. In thisposition, you will answercalls in an efficient, courteousand accurate manner,while assessing customer needs and offering solutions and additional products.Ideal candidatesshoulddemonstrate the desire to make our customer's travel not only superior but memorable.

This position is full-time with comprehensive health and wellness benefits, generousprofit sharingprogram, 401k withanautomatic 3% company contribution plus 6% matching contributions and Delta's industry-leading travel privileges(free flights!). Successful candidates will form ahiring class scheduled to start April 2, 2020 in ourDallasCustomer Engagement Center.

Job Summary:

Customer Experience Specialists connect with customers via phone and create an experience where customers know they have been heard and understood and feel valued and important, whichis accomplished by:

· Effectively listening

· Quickly identifying and owning customer issues

· Actively search for solutions to problems

· Making quality decisions

· Interacting with a globally diverse group of customers and colleagues

Specialists consistently sell travel related services, including car rental and credit card vendor partner products. Customer Experience Specialists demonstrate strong verbal and written communication skills, a professional attitude, excellent dependability, the ability to handle stressful situations, possess strong computer skills, flexibility in a fast-paced environment, and the ability to learn and react quickly. Specialists must understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements.

Employees will have future opportunities to progress to specialty teams that respond to customer escalations or resolve complex international ticketing issues.  As Delta continues to offer new ways for our customers to connect with us, Specialists may also have opportunities to assist customers via Twitter, Facebook or other emerging social media platforms.

Job Qualifications:

This position requires candidatestobe at least 18 years of age, have a high school diploma or GED equivalent, and be authorized to work in the United States. Additional preferred qualifications includeat least one year of experience working in sales, and at least one year of experience providing customer service.  This role requires computer skills and comfort with navigating web-based and airline-specific software applications, email, instant messaging, and internet searches. Candidates must demonstrate clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation. Delta Air Lines requires employees to be reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment.As Delta continues to offer new ways for our customers to connect with us, Specialists may also have opportunities to assist customers via Twitter, Facebook or other emerging social media platforms.

Tobe offered employment with Delta Air Lines, you must successfully passapre-employment background check and drug test.

Compensation and Training:

The starting pay for this position is $14.56 per hour.  Additional step increases occur at 6 months ($14.72), 1 year ($14.88), 1.5 years ($15.47) and 2.5 years ($16.50).  Annual step increases continue through 10.5 years to the current max of 31.04 per hour.

Successful candidates will participate in a comprehensive classroom and on-the-job training. Classroom training includes instruction, observation, exams and performance measures. The employee's schedule during new hire training will be Monday through Friday with weekends off.

After training, we will assign new employees to a shift that may be significantly different than your training shift and will include two consecutive days off likely midweek. New employees will remain on that shift until the employee is eligible to bid on a shift they select. New hires are eligible to bid on a new shift during the first shift bid following completion of new hire training. Employees shift bid on preferred shifts every 3-4 months. New hires are often awarded PM shifts with midweek days off until theyare able tohold different shifts based on seniority. Delta is a 24/7 operation, and we will always have customers that need us.

Life at our Dallas Customer Engagement Center:

· Relaxed dress code including jeans

· Centrally located between Dallas and Fort Worth with a convenient shuttle to the airport

· Newly renovated work environment with an onsite gym, game room featuring ping pong, air hockey, billiards, and arcade games, Market Place café and a new mother’s room

· Conveniently located next to Grapevine Mills, Grapevine Lake, South Lake Town Square, AMC Grapevine Mills, Studio Movie Grill, Main Event and number of restaurants

· Upbeat culture with regular team building and volunteer events including Relay for Life, Pride Parade, JDRF Walk, Toys for Tots, Clothing Drive, and Birthday in a Bag, BCRF, and Food Drive

· Discounts to local attractions including Six Flags, Hurricane Harbor, Movie tickets, NRH2O (Waterpark), Hawaiian falls, Ft Worth Zoo, Scarborough Renaissance Festival and State Fair of Texas

s aCustomer Experience Specialist, you willjoinaservice and sales focused teaminhigh energy call centerenvironment, focused onlistening to, caringforand connecting with customers. In thisposition, you will answercalls in an efficient, courteousand accurate manner,while assessing customer needs and offering solutions and additional products.Ideal candidatesshoulddemonstrate the desire to make our customer's travel not only superior but memorable.

PowerPoint Presentation

As aCustomer Experience Specialist, you willjoinaservice and sales focused teaminhigh energy call centerenvironment, focused onlistening to, caringforand connecting with customers. In thisposition, you will answercalls in an efficient, courteousand accurate manner,while assessing customer needs and offering solutions and additional products.Ideal candidatesshoulddemonstrate the desire to make our customer's travel not only superior but memorable.

This position is full-time with comprehensive health and wellness benefits, generousprofit sharingprogram, 401k withanautomatic 3% company contribution plus 6% matching contributions and Delta's industry-leading travel privileges(free flights!). Successful candidates will form ahiring class scheduled to start in February 2019in ourDallasCustomer Engagement Center.

Life at ourDallasCustomer Engagement Center:

· Relaxed dress code including jeans

· Centrally located between Dallas and Fort Worth with a convenient shuttle to the airport

· Newly renovated work environment with an onsite gym, game room featuring ping pong, air hockey, billiards, and arcade games, Market Place café and a new mother’s room

· Conveniently located next to Grapevine Mills, Grapevine Lake, South Lake Town Square, AMC Grapevine Mills, Studio Movie Grill, Main Event and number of restaurants

· Upbeat culture with regular team building and volunteer events including Relay for Life, Pride Parade, JDRF Walk, Toys for Tots, Clothing Drive, and Birthday in a Bag, BCRF, and Food Drive

· Discounts to local attractions including Six Flags, Hurricane Harbor, Movie tickets, NRH2O (Waterpark), Hawaiian falls, Ft Worth Zoo, Scarborough Renaissance Festival and State Fair of Texas

Job Summary:

Customer Experience Specialists connect with customers via phone and create an experience where customers know they have been heard and understood and feel valued and important, whichis accomplished by:

· Effectively listening

· Quickly identifying and owning customer issues

· Actively search for solutions to problems

· Making quality decisions

· Interacting with a globally diverse group of customers and colleagues

Specialists consistently sell travel related services, including car rental and credit card vendor partner products. Customer Experience Specialists demonstrate strong verbal and written communication skills, a professional attitude, excellent dependability, the ability to handle stressful situations, possess strong computer skills, flexibility in a fast-paced environment, and the ability to learn and react quickly. Specialists must understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements.

Employees will have future opportunities to progress to specialty teams that respond to customer escalations or resolve complex international ticketing issues.  As Delta continues to offer new ways for our customers to connect with us, Specialists may also have opportunities to assist customers via Twitter, Facebook or other emerging social media platforms.

Job Qualifications:

This position requires candidatestobe at least 18 years of age, have a high school diploma or GED equivalent, and be authorized to work in the United States. Additional preferred qualifications includeat least one year of experience working in sales, and at least one year of experience providing customer service.  This role requires computer skills and comfort with navigating web-based and airline-specific software applications, email, instant messaging, and internet searches. Candidates must demonstrate clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation. Delta Air Lines requires employees to be reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment.As Delta continues to offer new ways for our customers to connect with us, Specialists may also have opportunities to assist customers via Twitter, Facebook or other emerging social media platforms.

Tobe offered employment with Delta Air Lines, you must successfully passapre-employment background check and drug test.

Compensation and Training:

The starting pay for this position is $14.56 per hour.  Additional step increases occur at 6 months ($14.72), 1 year ($14.88), 1.5 years ($15.47) and 2.5 years ($16.50).  Annual step increases continue through 10.5 years to the current max of 31.04 per hour.

Successful candidates will participate in a comprehensive classroom and on-the-job training. Classroom training includes instruction, observation, exams and performance measures. The employee's schedule during new hire training will be Monday through Friday with weekends off.

After training, we will assign new employees to a shift that may be significantly different than your training shift and will include two consecutive days off likely midweek. New employees will remain on that shift until the employee is eligible to bid on a shift they select. New hires are eligible to bid on a new shift during the first shift bid following completion of new hire training. Employees shift bid on preferred shifts every 3-4 months. New hires are often awarded PM shifts with midweek days off until theyare able tohold different shifts based on seniority. Delta is a 24/7 operation, and we will always have customers that need us.

This position is full-time with comprehensive health and wellness benefits, generousprofit sharingprogram, 401k withanautomatic 3% company contribution plus 6% matching contributions and Delta's industry-leading travel privileges(free flights!). Successful candidates will form ahiring class scheduled to start in February 2019in ourDallasCustomer Engagement Center.

Life at ourDallasCustomer Engagement Center:

  • Relaxed dress code including jeans

  • Centrally located between Dallas and Fort Worth with a convenient shuttle to the airport

  • Newly renovated work environment with an onsite gym, game room featuring ping pong, air hockey, billiards, and arcade games, Market Place café and a new mother’s room

  • Conveniently located next to Grapevine Mills, Grapevine Lake, South Lake Town Square, AMC Grapevine Mills, Studio Movie Grill, Main Event and number of restaurants

  • Upbeat culture with regular team building and volunteer events including Relay for Life, Pride Parade, JDRF Walk, Toys for Tots, Clothing Drive, and Birthday in a Bag, BCRF, and Food Drive

  • Discounts to local attractions including Six Flags, Hurricane Harbor, Movie tickets, NRH2O (Waterpark), Hawaiian falls, Ft Worth Zoo, Scarborough Renaissance Festival and State Fair of Texas

Job Summary:

Customer Experience Specialists connect with customers via phone and create an experience where customers know they have been heard and understood and feel valued and important, whichis accomplished by:

  • Effectively listening

  • Quickly identifying and owning customer issues

  • Actively search for solutions to problems

  • Making quality decisions

  • Interacting with a globally diverse group of customers and colleagues

Specialists consistently sell travel related services, including car rental and credit card vendor partner products. Customer Experience Specialists demonstrate strong verbal and written communication skills, a professional attitude, excellent dependability, the ability to handle stressful situations, possess strong computer skills, flexibility in a fast-paced environment, and the ability to learn and react quickly. Specialists must understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements.

Employees will have future opportunities to progress to specialty teams that respond to customer escalations or resolve complex international ticketing issues.  As Delta continues to offer new ways for our customers to connect with us, Specialists may also have opportunities to assist customers via Twitter, Facebook or other emerging social media platforms.

Job Qualifications:

This position requires candidatestobe at least 18 years of age, have a high school diploma or GED equivalent, and be authorized to work in the United States. Additional preferred qualifications includeat least one year of experience working in sales, and at least one year of experience providing customer service.  This role requires computer skills and comfort with navigating web-based and airline-specific software applications, email, instant messaging, and internet searches. Candidates must demonstrate clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation. Delta Air Lines requires employees to be reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment.As Delta continues to offer new ways for our customers to connect with us, Specialists may also have opportunities to assist customers via Twitter, Facebook or other emerging social media platforms.

Tobe offered employment with Delta Air Lines, you must successfully passapre-employment background check and drug test.

Compensation and Training:

The starting pay for this position is $14.56 per hour.  Additional step increases occur at 6 months ($14.72), 1 year ($14.88), 1.5 years ($15.47) and 2.5 years ($16.50).  Annual step increases continue through 10.5 years to the current max of 31.04 per hour.

Successful candidates will participate in a comprehensive classroom and on-the-job training. Classroom training includes instruction, observation, exams and performance measures. The employee's schedule during new hire training will be Monday through Friday with weekends off.

After training, we will assign new employees to a shift that may be significantly different than your training shift and will include two consecutive days off likely midweek. New employees will remain on that shift until the employee is eligible to bid on a shift they select. New hires are eligible to bid on a new shift during the first shift bid following completion of new hire training. Employees shift bid on preferred shifts every 3-4 months. New hires are often awarded PM shifts with midweek days off until theyare able tohold different shifts based on seniority. Delta is a 24/7 operation, and we will always have customers that need us.

https://www.youtube.com/watch?v=d9WqBvTiWE0&list=PLwcGJbNwoJpecQIEVmotspM-Lh-oSrhWX&index=2

What you need to succeed (minimum qualifications)

  • Be at least 18 years of age

  • Have a high school diploma or GED equivalent, and be authorized to work in the United States

  • Computer skills and comfort with navigating web-based and airline-specific software applications, email, instant messaging, and internet searches.

  • Demonstrate clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation.

  • Reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment.

  • Successfully pass a pre-employment background check and drug test.

What will give you a competitive edge (preferred qualifications)

· One year of experience working in sales, and at least one year of experience providing customer service.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here

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