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Delta Air Lines, Inc. Tower Agent (Global Cleanliness) - BOS in BOSTON, Massachusetts

Tower Agent (Global Cleanliness) - BOS

United States, Massachusetts, Boston

Glbl Cleanliness Standards & Performance


Ref #: 15593

LinkedIn Tag: #LI-LR3

How you'll help us Keep Climbing (overview & key responsibilities)

  • Vision: Deliver world-class service to all customers.

  • Mission: Make every customer feel like the most valued person.

Thank you for inquiring about the opportunity to become a Tower Agent - Global Cleanliness. As a Tower Agent, you will work in a dynamic, constantly changing environment and ensure contracted cabin service groups efficiently and effectively service aircraft.

This position comes with comprehensive health and wellness benefits, profit sharing program, a 401k with an automatic 3% company contribution plus 6% matching contributions, and Delta's industry-leading travel privileges (free flights!).

Summary of responsibilities (not comprehensive of all tasks):

  • Assigns cabin servicing activities to contracted cabin service groups.

  • Monitors the operation in partnership with other lines of business and adjusts the necessary resources to accomplish required cabin services as circumstances change.

  • Uses radio, phone, and/or computer dispatching tools to ensure proper information and data is relayed.

  • Manages all flights related to cabin servicing requirements, including delayed departure time assignments, coordinates service call backs, and communicates the current state of the flight to appropriate personnel.

  • Practices safety-conscious behaviors in all operational processes and procedures.

What you need to succeed (minimum qualifications)

  • Embraces diverse people, thinking, and styles.

  • Consistently makes safety and security, of self and others, the priority.

  • Must be at least 18 years of age.

  • High School diploma, GED, or High School Equivalency.

  • Should be proficient in communication skills: verbal, written, and listening; strong interpersonal, problem-solving, and decision-making skills are preferred.

  • Must be able to type a minimum of 30 WPM.

  • Should have strong analytical, organizational, and administrative skills.

  • Should be a self-starter and able to manage multiple tasks simultaneously.

  • Must be willing to work rotating shifts, including overnights and days off.

  • Must possess a strong customer service orientation.

  • Critical thinking and problem-solving skills are required for effective service.

  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for a U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

  • Knowledge of OSS and RES automation systems is preferred.

  • Operational experience in Airport Customer Service (passenger service and ground operations) or Cabin Services is preferred.

  • Previous experience in a dispatch-related role is preferred.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here