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Delta Air Lines, Inc. Specialist, Analytics and Performance Reporting in ATLANTA, Georgia

Specialist, Analytics and Performance Reporting

United States, Georgia, Atlanta

Customer Experience Design


Ref #: 19278

LinkedIn Tag: #LI-EAH

How you'll help us Keep Climbing (overview & key responsibilities)

The Specialist, Analytics & Performance Reporting is a new role on the In-Flight Entertainment & Connectivity (IFEC) team. This individual will be responsible for providing visibility into the performance of one of Delta’s highest priority customer initiatives. Delta is on a mission to create a highly personalized and engaging digital onboard environment that drives higher NPS contributions and creates significant bottom-line impact. This individual will be responsible for understanding and communicating how our customers are engaging with onboard digital platforms to continually improve customer engagement levels. This individual will provide timely and trustworthy insights that teams can use to make data-informed decisions about our engagement strategies.

This role is based in Atlanta, GA and reports to the Manager of IFEC Analytics & Performance Reporting.

Primary Functions:

  • Create dashboards for regular performance monitoring needs, which will serve as the single source of truth for a wide variety of users, including senior leadership and partner brands

  • Build ad-hoc analysis and reports to explore assumptions or intuitions about customer behaviors on the platform

  • Recommend and implement customer data models to drive new and optimized ways to influence the customer to take a ‘next best action’

  • Regularly communicate engagement trends and opportunity areas with team, partners, and senior leaders through both written and verbal communications

  • Contribute to goal-setting activities and provide informed perspectives on forecasts and expected impacts of new initiatives

What you need to succeed (minimum qualifications)

  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

  • Demonstrates that privacy is a priority when handling personal data

  • Embraces a diverse set of people, thinking and styles

  • Consistently makes safety and security, of self and others, the priority

  • Experience with analytics, data modeling, data science, or similar relevant function

  • Experience with SAS / SQL or similar software products, Tableau or Power BI dashboard development, and MS Office products (Excel, PowerPoint, etc.)

  • Strategic thinking and creative problem-solving skills with ability to translate data into actionable insights

  • Comfortable working in a fast-paced environment, managing multiple complex projects

  • Excellent communication skills to translate data into insights consumable by all

  • Must be performing satisfactorily in current position

What will give you a competitive edge (preferred qualifications)

  • Airline experience preferred

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here