Job Information
Delta Air Lines, Inc. Specialist, Analytics and Performance Reporting in ATLANTA, Georgia
Specialist, Analytics and Performance Reporting
United States, Georgia, Atlanta
Customer Experience Design
23-Jan-2023
Ref #: 19278
LinkedIn Tag: #LI-EAH
How you'll help us Keep Climbing (overview & key responsibilities)
The Specialist, Analytics & Performance Reporting is a new role on the In-Flight Entertainment & Connectivity (IFEC) team. This individual will be responsible for providing visibility into the performance of one of Delta’s highest priority customer initiatives. Delta is on a mission to create a highly personalized and engaging digital onboard environment that drives higher NPS contributions and creates significant bottom-line impact. This individual will be responsible for understanding and communicating how our customers are engaging with onboard digital platforms to continually improve customer engagement levels. This individual will provide timely and trustworthy insights that teams can use to make data-informed decisions about our engagement strategies.
This role is based in Atlanta, GA and reports to the Manager of IFEC Analytics & Performance Reporting.
Primary Functions:
Create dashboards for regular performance monitoring needs, which will serve as the single source of truth for a wide variety of users, including senior leadership and partner brands
Build ad-hoc analysis and reports to explore assumptions or intuitions about customer behaviors on the platform
Recommend and implement customer data models to drive new and optimized ways to influence the customer to take a ‘next best action’
Regularly communicate engagement trends and opportunity areas with team, partners, and senior leaders through both written and verbal communications
Contribute to goal-setting activities and provide informed perspectives on forecasts and expected impacts of new initiatives
What you need to succeed (minimum qualifications)
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
Demonstrates that privacy is a priority when handling personal data
Embraces a diverse set of people, thinking and styles
Consistently makes safety and security, of self and others, the priority
Experience with analytics, data modeling, data science, or similar relevant function
Experience with SAS / SQL or similar software products, Tableau or Power BI dashboard development, and MS Office products (Excel, PowerPoint, etc.)
Strategic thinking and creative problem-solving skills with ability to translate data into actionable insights
Comfortable working in a fast-paced environment, managing multiple complex projects
Excellent communication skills to translate data into insights consumable by all
Must be performing satisfactorily in current position
What will give you a competitive edge (preferred qualifications)
- Airline experience preferred
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here