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Delta Air Lines, Inc. Senior UI UX Designer in ATLANTA, Georgia

Senior UI UX Designer

United States, Georgia, Atlanta

Information Technology


Ref #: 15446

How you'll help us Keep Climbing (overview & key responsibilities)

This role is onsite in Atlanta, GA

Delta Air Lines is one of the world’s largest global airlines, helping more than 180 million travelers get to the places they want to go to each year. It is a leader in products, services, innovation, reliability, and customer experience in the aviation industry. In 2018, Delta was named to Fortune’s top 50 Most Admired Companies in addition to being named the most admired airline for the seventh time in eight years. Additionally, Delta has ranked No.1 in the Business Travel News Annual Airline survey for an unprecedented seven consecutive years. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 309 destinations in 53 countries on six continents.


As a member of the ACS IT UI/UX team, you will be engineering the experience closest to our agents. As part of this team, you will create a rich and satisfying experience that results in a frictionless travel experience. Join one of the world’s top airlines at the cutting edge of agent facing technology!

As a User Experience Designer, you will be part of a team responsible for designing and developing web applications for desktop and mobile devices.


  • Create innovative product designs in collaboration with product owners, partners, and developers to understand business requests, desired outcomes, and create innovative product visions

  • Understand customers and their needs through market analysis, customer research, and feedback.

  • Use business requirements to assist in developing use cases and high-level requirements.

  • Illustrate design ideas using storyboards, process flows, and sitemaps

  • Design the architecture, interface, and interaction flow of services and experiences.

  • Develop personas, customer journey maps, conceptual diagrams, wireframes, and prototypes.

  • Facilitate the design process, present and iterate design solutions

  • Research and conduct informal testing to validate design directions

  • Collaborate with product team members to design solutions for complex problems

  • Present designs to stakeholders and product owners

  • Contribute to improving design team tools and processes

  • Ability to create and present long-term design strategies

  • Continually iterate and evolve the way we design for and learn from our customers.

  • Work closely with developers to make sure the design is coded to match design and standards

What you need to succeed (minimum qualifications)

  • 6+ years of design experience

  • Demonstrates great work ethic and positive attitude

  • Communicates ideas and designs to end user and product team members

  • Advocates for user-centered design in all products

  • Fluency in best practices for information architecture and design, as well as strong knowledge of usability principles and techniques

  • Experience with UX design for complex workflows for technical customers

  • Pays excellent attention to quality and detail

  • Strong written and verbal communication and presentation skills

  • Ability to prioritize tasks and goals independently

  • Ability to multi-task and work on several projects at the same time

  • Strong experience designing and prototyping with tools such as Figma, Sketch, InVision, Photoshop, Illustrator, or similar

  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

  • Bachelor or Master's degree in design, human-computer interaction (HCI), or commensurate experience

  • Responsive Web Design, using Figma to interact with visual design

  • Experience with CSS


  • UX Design experience and familiarity with Figma as well as experience designing and prototyping responsive web and mobile applications

  • Strong experience in understanding brand, visual language & digital design projects using design processes and advance methods

  • Experience developing complete UX/UI design systems; navigation, UI components and/or UX/UI design guidelines

  • Solid understanding of how to craft usable, accessible, and modular designs that can scale

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here