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Delta Air Lines, Inc. Senior Systems Engineer in ATLANTA, Georgia

Senior Systems Engineer

United States, Georgia, Atlanta

Information Technology

20-Jun-2022

Ref #: 15451

How you'll help us Keep Climbing (overview & key responsibilities)

The Sr. Systems Engineer will possess a passion for technology and ensure 24x7 highly available and reliable operations systems for Delta. The successful candidate will be a highly motivated professional who can work in a fast-paced fluid environment and provide business facing application support, monitoring, analytics, and SLA management.

YOUR RESPONSIBILITIES IN THIS ROLE

  • Execute on the Incident, Change Management, Problem Management processes

  • Responsible for the implementation, and support of various platforms (hardware, operating systems, software, and systems tools)

  • Provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming

  • Experience and exposure to VMWare VDI implementations a huge plus

  • Implement releases, upgrades, and/or changes into the environment

  • Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning

  • Duties may include capacity planning, workload modeling, system maintenance/administration, and diagnostics

  • Strong Troubleshooting ability required

  • Collaborative team player - Works well with other teams under pressure

  • Leads calls or contributes in a logical fashion

  • Creating and leveraging Automation for deployments and monitoring

  • Creativity and innovation focused

  • Experience with Dynatrace APM and synthetic monitoring

  • Focus on resolving issues before they become incidents

  • Install, customize, maintain, test, and troubleshoot operating systems and other server systems software

  • Identify and articulate severity of impacts using provided monitoring tools and escalate as needed

  • Able to understand architecture and design of applications and identify or narrow focus for an incident based on symptoms

  • Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems

  • Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved

  • Identify gaps in monitoring or documentation and reaches out to appropriate teams to fill those gaps

  • Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures

  • Design and document enterprise standards and procedures

  • Deploying & Testing OS upgrades, security patches, Software packages, application configurations

  • Deployments and restarts of critical production systems

  • Monitoring, escalation and troubleshooting of high severity impacts as well as lower level issues that may become incidents

  • Triaging to identify the source of impacts during incidents

  • Act as intermediary for portfolio teams and Enterprise Monitoring to ensure maximum monitoring visibility and effectiveness

  • Follow-up with appropriate teams on potential issues to prevent incident

What you need to succeed (minimum qualifications)

  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

  • Associate's degree or industry certification in an applicable IT field, in addition to four years applicable experience in the design/administration/support of one or more platforms; or Bachelor's degree in an IT field, in addition to two years applicable experience in the design/administration/support of one or more platforms; or five years equivalent in depth experience in the above related areas

What will give you a competitive edge (preferred qualifications)

  • The ideal candidate will have knowledge of multiple systems operating/integration/architecture and programming languages/methodologies

  • Thorough understanding of server and desk top based technology, utilizing network systems related to enterprise view

  • Previous airline experience is idea

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here

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