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Delta Air Lines, Inc. Senior Site Reliability Engineer in ATLANTA, Georgia

Senior Site Reliability Engineer

United States, Georgia, Atlanta

Information Technology

07-Feb-2024

Ref #: 23594

LinkedIn Tag: #LI-TB1

How you'll help us Keep Climbing (overview & key responsibilities)

Delta IT is on a journey of transformation. We are changing the way we do business from top to bottom. As thought-leaders within Delta, we strive to create significant and innovative solutions and are looking for team members to help us realize our vision.

Join us on our transformation journey in becoming a premier IT organization at the world's best airline!

The Senior Site Reliability Engineer works to improve the Reliability and Resiliency of Delta Software Solutions to meet the business requirements by implementing SRE tools, processes, and standard methodologies. SRE is what happens when you ask a software engineer to design an operations function. The Senior Site Reliability Engineer designs, develops, tests, debugs, and automates tasks for applications. They troubleshoot incidents to address failure patterns, automate remediation through runbooks, and document application optimization.

Responsibilities include, but are not limited to:

  • Supporting a reliable application suite for the environment in order to meet the development and maintenance requirements of systems/platforms

  • Working as part of the development team to evaluate the health, stability, and reliability of applications

  • Utilizing monitoring, alerts, dashboards, and management tools to ensure the availability, reliability and performance of applications and services

  • Constantly working to improve and implement automation of applications tasks

  • Providing technical support for systems/platforms according to application SLA's

  • Responsible for developing resiliency in the application code, troubleshooting incidents, engaging with squads to address failure patterns, and participating in incident management

  • Leading and mentoring junior team members and software engineers to enhance our SRE practice

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

  • Competitive salary, industry-leading profit sharing program, and performance incentives

  • 401(k) with generous company contributions up to 9%

  • Paid time off including vacation, holidays, paid personal time, maternity and parental leave

  • Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

  • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

  • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

  • Domestic and International space-available flight privileges for employees and eligible family members

  • Career development programs to achieve your long-term career goals

  • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

  • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

  • Recognition rewards and awards through the platform Unstoppable Together

  • Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

  • 5+ years of hands-on experience as a Site Reliability Engineer or related technical engineering capacity

  • Knowledge of open systems and platforms; ability to work with open systems architecture, open formats, underlying standards, and development and support of software for open environments

  • Experience handling large numbers of diverse systems with configuration management systems like Puppet, Chef, Ansible

  • Knowledge of software engineering; ability to deliver new or enhanced fee-based software products.

  • Proficient in one or more of the following scripting languages: JavaScript, Nodejs, Python, Ansible, Bash, etc.

  • Knowledge of agile methodologies and the agile development lifecycle; ability to use formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications

  • Knowledge of production applications; ability to monitor application functions and resolve issues to maintain optimal conditions for system applications

  • Strong experience with monitoring and alerting systems like Prometheus, Grafana, Datadog

  • Knowledge of concepts, values and tools applied in building Continuous Integration (CI), Continuous Delivery and Continuous Deployment (CD) pipeline; ability to design, build, implement and maintain CI/CD pipelines to achieve the automation of software delivery process

  • Experience engineering software within an Amazon Web Services (AWS) cloud infrastructure or other prominent enterprise cloud provider

  • Experience in containerized workloads and management platforms such as Docker or Kubernetes

  • Understanding of standard networking protocols and components such as HTTP, DNS, ECMP, TCP/IP, ICMP, the OSI Model, Subnetting and Load Balancing strategies

  • Knowledge of the theories and methodologies of reliability engineering; ability to design, develop and support various tools, services and applications to maintain a reliable site environment

  • Ability to work effectively in a fast-paced and dynamic environment

  • Consistently prioritizes safety and security of self, others, and personal data

  • Embraces diverse people, thinking, and styles

  • Possesses a high school diploma, GED, or high school equivalency

  • Is at least 18 years of age and has authorization to work in the United States

What will give you a competitive edge (preferred qualifications)

  • Bachelor's Degree in Computer Science, Information Systems, with 8+ years of relevant technical experience or Master’s degree in Computer Science, Information Systems with 2+ years of technical experience

  • Airline industry a plus

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here

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