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Delta Air Lines, Inc. Senior Base Manager, Inflight Services, ATL in ATLANTA, Georgia

Senior Base Manager, Inflight Services, ATL

United States, Georgia, Atlanta

Inflight Services


Ref #: 21193

How you'll help us Keep Climbing (overview & key responsibilities)

The Senior Base Manager is responsible for managing the day to day base operation along with leading and developing Field Service Managers. In-Flight Service is seeking individuals who have demonstrated leadership experience and possess a high level of accountability for achieving strategic and operational results. The successful candidate will lead a diverse team of merit leaders and support staff to support Flight Attendants and the flying operation. The candidate must role model Delta’s core values and uphold The Rules of the Road.

  • Partner with leader to develop and execute base level tactics in achievement of division and corporate goals for Safety, Operating Budget, Customer NPS, Employee Satisfaction and Leadership Development

  • Provide mentorship, performance accountability and maintain positive employee relations for a diverse workforce

  • Ensure Field Service Managers are executing their role responsibilities according to established Standard Operating Procedures and driving system consistency

  • Build trust and respect with Flight Attendants and merit team via open channels of clear and transparent communication

  • Effectively engages and supports local Employee Involvement Group (EIG)

  • Collaborate with IFS peers to share best practices and align on the execution of system initiatives to ensure consistency and success

  • Oversee the day to day base operation and proactively solve situations as they arise

  • Manage scheduling of base administrative staff and Field Service Managers to ensure adequate staffing levels are maintained to support base operational needs

  • Develop, manage and reconcile base financial operating plan

  • Own collateral initiatives and projects as assigned by senior base leader

  • Partner with IFS leadership, matrixed IFS support groups and cross divisional leaders to ensure success by capturing and communicating needs on behalf of your base

  • Execute full onboard Flight Attendant duties as required

  • If not already Flight Attendant qualified, must successfully complete initial Flight Attendant training and maintain qualifications

  • Travel required

  • Must be willing and able to work nights, weekends and holidays to support a 24/7 global operation

  • Ensures safety awareness and compliance throughout workplace

  • Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

  • Competitive salary, industry-leading profit sharing program, and performance incentives

  • 401(k) with generous company contributions up to 9%

  • Paid time off including vacation, holidays, paid personal time, maternity and parental leave

  • Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

  • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

  • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

  • Domestic and International space-available flight privileges for employees and eligible family members

  • Career development programs to achieve your long-term career goals

  • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

  • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

  • Recognition rewards and awards through the platform Unstoppable Together

  • Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

  • High school education or GED equivalent

  • Minimum of three years of experience in a leadership position effectively managing direct reports and driving performance results

  • Strong written and oral communication skills and ability to produce concise documents and presentations for senior leaders

  • Excellent critical thinking and decision-making capabilities in a high pressure, time critical environment

  • Ability to influence and drive change at all levels of the organization and to manage and execute multiple priorities on time

  • Demonstrated experience in conflict resolution and finding common ground in order to obtain cooperation from others

  • Moderate to high level of proficiency in use of standard Microsoft Office applications

  • (If transferring internally) Must be performing satisfactorily in present position

  • Demonstrates that privacy is a priority when handling personal data

  • Embraces a diverse set of people, thinking and styles

  • Consistently makes safety and security, of self and others, the priority

What will give you a competitive edge (preferred qualifications)

  • Bachelor’s degree or 5+ years equivalent work experience

  • Experience in dealing with a wide variety of operational and safety situations

  • Previous experience as an IFS Base Manager

  • Four years of In-Flight Service or Delta experience

  • Three or more years of People Management experience

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here