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Delta Air Lines, Inc. Program Manager Health and Welfare HRSD in ATLANTA, Georgia

Program Manager Health and Welfare HRSD

United States, Georgia, Atlanta

Hr & Labor


Ref #: 2524

How you'll help us Keep Climbing (overview & key responsibilities)

Delta Air Lines Human Resources team is in the midst of a multi-year HR transformation. We are looking for a Manager of Human Resources Service Delivery (HRSD) Health and Wellness (H&W) who will manage all aspects of health and welfare service delivery. The Manager will manage all team members within the health & welfare operational area including those dedicated to ERISA appeals; provide coaching and developmental feedback; ensure performance and productivity; and invest in the development of expertise and skills of the team.

The Lead Program Manager – HRSD H&W serves as overall subject matter expert of all health and welfare programs offered by Delta including all processes, procedures, and policies.

Summary of responsibilities (not comprehensive of all tasks):

  • Identifies trends in service failures and recommends the appropriate course of action for improvement.

  • Responsible for the measurement of vendor performance and adherence to contractual requirements.

  • Demonstrates ability to review and analyze data, trends and issues to resolve challenges in a timely manner.

  • Proactively educates internal and external customers on Delta Air Lines policies and procedures as it pertains to the roles & responsibilities of the vendor and the attributes of the plans.

  • Ensures company compliance across all business units.

  • Responsible for the oversight and management of any data issues related to H&W, ensuring they are handled appropriately by providing direction as needed.

  • Responsible for the oversight and management of all ERISA appeals; responsible for the sub-committee; and oversees the end-to-end process of all appeals to the Administrative Comm.

  • Responsible for the development and administration of Open Enrollment (OE).

  • Supports the development of OE headquarters.

  • Looks for new ways to communicate and engage participants as eligible benefits continue to evolve and become more complex.

  • Responsible for the ongoing administration and reporting of all Affordable Care Act governmental reporting.

  • Coordinates federal reporting across Delta & all subsidiaries within the control group.

  • Develops training and educational materials and trains internal resources including field HR and the Employee Service Center (ESC) regarding H&W process and policy.

What you need to succeed (minimum qualifications)

  • Must have a bachelor’s degree or equivalent work experience; an MBA is preferred.

  • Should have at least 5 years of experience leading an HR team operations in a Domestic and/or International capacity, preferably in an H&W capacity.

  • Must be a self-starter who takes full accountability for performance and requires minimum supervision.

  • Must have excellent customer service skills and the ability to work in a team environment.

  • Must have the ability to work with all levels of leadership.

  • Must be able to be responsible for analysis, strategy and crafting innovative solutions and able to work under tight deadlines and time constraints.

  • Must possess proficiency in Microsoft Office Suite and extensive experience within SAP HCM preferred.

  • Must be able to handle highly confidential materials and issues effectively.

  • Must possess ability to effectively interact with a variety of individuals within the company, clients, carriers, and vendor organizations.

  • Should possess an overall knowledge of company policies and procedures.

  • Must possess time management skills, multi-tasking skills, project management skills and organizational skills with attention to detail.

  • Should be able to travel when required.

  • Must be performing satisfactorily in present position.

What will give you a competitive edge (preferred qualifications)

  • Experience and competency with the Delta benefit offerings is preferred

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here