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Delta Air Lines, Inc. Program Manager, Data Architect and Tech Integration in ATLANTA, Georgia

Program Manager, Data Architect and Tech Integration

United States, Georgia, Atlanta

Customer Experience Design


Ref #: 19292

LinkedIn Tag: #LI-EAH

How you'll help us Keep Climbing (overview & key responsibilities)

The Program Manager, IFEC Data Architect & Tech Integration is a new role on the In-Flight Entertainment & Connectivity (IFEC) team. This individual will enable accurate, near real-time visibility into the performance of Delta’s onboard digital platforms by driving linkages between data sources, including Delta’s personalization engine, customer data, partner data, and vendor data from Adobe and Qualtrics. Once built, the data integration will facilitate high impact decisions around content optimization and customer engagement strategies that directly affect Delta’s bottom line and Net Promotor Score. The successful candidate will build a deep knowledge of Delta’s data infrastructure and will work with data groups across the enterprise to find creative solutions to activate data in onboard digital channels. This individual will work closely with data owners across Delta, including IT, Digital, Loyalty, Consumer Insight, Privacy, and others.

This role is based in Atlanta and will report to the General Manager of IFEC Analytics, Performance, & Tech.

Primary Functions:

  • Collaborate with business and technical partners to establish a target data architecture to power a personalized onboard digital experience

  • Understand and translate business requirements into technical requirements to support customer engagement and optimization in IFEC

  • Influence internal and external partners to connect data sources to provide team with critical data needed to improve customer satisfaction and revenue generation

  • Represent IFEC personalization within customer data working groups and champion technology and tools integration, such as a Customer Data Platform (CDP)

  • Lead partner data integration directly with Delta or through third-party data managers

  • Identify efficient and meaningful ways to disseminate data to satisfy IFEC needs, leveraging existing and emerging technologies

What you need to succeed (minimum qualifications)

  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

  • Demonstrates that privacy is a priority when handling personal data

  • Embraces a diverse set of people, thinking and styles

  • Consistently makes safety and security, of self and others, the priority

  • Excellent communicator, able to liaise seamlessly between business & technical teams, working groups and senior leaders, within Delta and with partners and vendors

  • Experience with data mining and segmentation techniques and familiarity with data modeling, analysis, and visualization tools

  • Experience with relational and dimensional data modeling

  • Comfortable working in a fast-paced environment, handling multiple priorities with minimal oversight, and working effectively with cross-functional teams

  • Minimal Domestic US and international travel may be required.

  • Must be performing satisfactorily in current position

What will give you a competitive edge (preferred qualifications)

  • Experience in data integration, data warehouse, and data analytics architecture and design principles

  • Experience in addressing security requirements, data privacy, data security, and data integration needs

  • Experience in python, SQL, and/or AWS

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here