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Delta Air Lines, Inc. Product Leader, International Travel Documents in ATLANTA, Georgia

Product Leader, International Travel Documents

United States, Georgia, Atlanta

Enterprise Digital Strategy


Ref #: 19322

How you'll help us Keep Climbing (overview & key responsibilities)

Delta’s International Distribution and Digital Strategy team is seeking a Product Leader to join a new team that will enable Delta to improve our international travel experience and drive revenue growth by serving as the Product Leader of International Travel Documents. International travel continues to increase in complexity, through the global pandemic. Governments have diverse and dynamic requirements for entry (e.g. Health Credentials, Visas, etc.). This role will work to prepare customers for travel and in turn reduce cancelled or rebooked trips.

This individual will focus various components of enabling International Travel by managing the increased complexity related to travel documents since governments having different, dynamic requirements for entry. The moving target will be to make Delta easier to do businesses with and help our operations by providing customers the ability to navigate government requirements and documents needed to travel. The role will require stakeholder interactions with in Global Distribution and Digital Strategy, Government Affairs, the Health / Testing group, Passenger Facilitation, ACS, Alliances, IT, Supply Chain, Vendors and other commercial teams in building and executing the strategy. The selected candidate will have strong business acumen, commercial knowledge, understanding of the organization, technical abilities, and communications skills for inputs into decisions while incorporating stakeholder input across multiple functions and managing a team and delivering on short term corporate needs.

The function will report to GM – International Travel Doc. This position is based in Atlanta, GA.

Primary Functions

  • Contribute to the execution of the Travel Document strategy, it will require enterprise stakeholder input and collaboration (Global Distribution & Digital Strategy, ACS, Res, Government Affairs, Commercial Teams, etc.) to work on the outcomes are being delivered. Those outcomes will consider the customer experience, operational and technical requirements as well as business readiness needs to ensure clarity improved experience for our customers.

  • Work with cross-enterprise stake holders and vendors to highlight open issues and risks; proactive problem solver, report on success metrics, and communicate decisions to best prepare the impacted business units for when updates are being made.

  • Represent the Travel Documents work in the IT planning process (Portfolio and Quarterly Increment Planning), develop requirements and work with partners to manage delivery of functionality

  • Must be able to understand work between APCs, IT and impacts to operations and maintain awareness of interdependencies and sequencing of the work needed and readiness.

What you need to succeed (minimum qualifications)

+ + 3+ years of relevant working experience in strategy, business intelligence, data analytics, or project management.

  • Demonstrated leadership experience in developing strategy, managing complex processes and a proven record of delivering results working across various divisions (commercial, operations, IT).

  • Must be capable of managing multiple priorities and escalating conflicts in prioritization.

  • Must have the ability to work well with diverse groups in a time sensitive and team environment with minimal supervision, be results oriented and capable of meeting or exceeding deadlines with attention to detail and follow through.

  • Experience in at least one commercial function in an airline environment such as Alliances, Digital, Distribution, Loyalty, Network Planning, Revenue Management or Sales

  • Must be performing satisfactorily in present position.

  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

  • Demonstrates that privacy is a priority when handling personal data.

  • Embraces a diverse set of people, thinking and styles.

  • Consistently makes safety and security, of self and others, the priority.

What will give you a competitive edge (preferred qualifications)

  • BA/BS or advanced degree in quantitative discipline such as Business Administration, Economics, or Finance.

  • MBA/MA/MS.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here