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Delta Air Lines, Inc. Principal Data Analyst, Catering Operations Analysis and Performance in Atlanta, Georgia

Summary

Operations Analysis and Performance is seeking an experienced data analyst to join a highly effective analytical team that delivers strong strategic, operational, and financial results. This position will support the Catering Operations organization within the In-Flight Service division at Delta as it strives to elevate catering operational and cost performance, enhance the on-board customer experience, and improve Delta's position as a trusted and beloved worldwide consumer brand.

Operations Analysis and Performance is a high energy, high visibility data analytics organization that is embedded within the operational divisions at Delta to drive continuous improvement in customer satisfaction, operational performance, financial performance, and employee satisfaction through robust data analysis, data visualization, data strategy development, and leveraging new tools and technology.

The successful candidate will espouse Delta's core values of Honesty, Integrity, Respect, and Perseverance. Additionally, they will exhibit strategic vision, strong analytical/process skills, a bias for action, and the ability to partner with operational leaders to influence strategy, improve the Delta customer experience, improve operational reliability, and drive results.

Responsibilities:

  • Leverage data to identify opportunities for continuous improvement in Catering Operations

  • Actively participate, influence, and support significant Catering initiatives, including:

Insourcing the catering supply chain, including galley components, food, and beverages

Development of inventory demand models to support lean inventory management and timely order placement to successfully provision over 6,000 daily flights worldwide

Creation of inventory metrics to ensure catering inventory performance achieves financial and operational targets

Establish caterer metrics to deliver top of class catering kitchen operational, quality, and financial performance at over 140 catering kitchens worldwide

Support the development of customer consumption analytics data sources to optimize onboard provisioning quantities and minimize perishable product waste

Successfully launch new data sources through the development of a Catering Data Lake to create new business decision making tools to support Catering Operations

  • Support and participate in vendor negotiations with catering suppliers

  • Coordinate goal setting for all aspects of Catering Operations, driving consistency in the application of data as a management system through standardized reporting, analysis, and data visualization

  • Work collaboratively and cross-divisionally to drive improvement in the overall analytical support of In-Flight Services and Delta operations worldwide

  • Influence, participant, and leverage the development of new data sources to provide new perspectives of performance and identify new opportunities for continuous improvement

Qualifications:

  • Bachelor's degree and 4 years work experience in Data Analytics, Engineering, Business, Finance or related analytical field required; Masters level degree preferred

  • Previous experience with inventory management or process improvement in a production environment a plus

  • Previous experience identifying, cleaning, and structuring new data sources preferred

  • Must have strong business acumen, statistical, analytical, and problem solving skills, and able to manage complex processes with cross-functional teams

  • Must possess excellent written, presentation, and verbal skills, with the ability to produce concise, relevant, strategically-driven documents and presentations for senior leaders

  • Must be a strong team player, detail oriented, and perform well under pressure

  • Must convey a professional image with ability to coordinate and communicate to all levels within the organization, including Executive Leadership

  • Ability to influence without authority and work in a matrix environment required

  • Ability to effectively manage and deliver on many projects at once within strict deadlines is required

  • Experience with MS Office and advanced data analytics software tools, such as SAS or Python, required

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As an equal opportunity employer, Delta Air Lines recognizes that our strength lies in our people. We are committed to diversity.

Accommodation for Applicants With Disabilities:Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may email us at Accommodations@Delta.com or alternatively send a fax to 404-677-3851. In order to quickly respond to your request, please use the words "Accommodation Request" as the subject line of your email or as the title of your fax document.

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