Delta Jobs

How you'll help us Keep Climbing (overview & key responsibilities)

The Pilot Learning Experience Manager is responsible for the leadership of two Program Managers, three Instructional Designers, and various vendor’s management for pilot

technical and non-technical learning design for instructor-led training, on-the-job training, eLearning, and train-the-trainers. This leader has overarching responsible for the design, development, and distribution of pilot technical, mandatory, recurrent airline pilot training and non-technical training, such as New Hire, Leadership, and Facilitator training design.

This role joins an established and nurturing learning team responsible for managing pilot learning requests that start at concept proposal and follow through to completion using

sound Instructional System Design (ISD) processes. Close coordination with the compliance and safety teams ensures that government and corporate requirements are met. This role is responsible for leading and improving the group's schedule for the complete content development lifecycle and maintaining/updating associated processes. This role also leads pilot leadership strategy of formal and informal learning solutions. This position maintains awareness of leadership learning industry trends and sound instructional design methodology. The successful candidate will have passion and experience in learning curriculum design and working closely with his or her team, SMEs, and learning solutions vendors to develop a variety of learning solutions, including, but not limited to: instructorled, face-to-face, instructor-led live virtual, leader-led, and asynchronous learning.

The successful candidate should be experienced and comfortable presenting to senior leadership and making recommendations as appropriate. This role provides an exciting opportunity to influence learning strategy for all pilot curriculum outside the flight deck. This position contributes to the production standards for all digital content and is aligned with Flight Operations training and operational performance objectives. A successful Learning Experience Manager will partner with peers and cross divisionally on

strategic projects and support change management activities within Flight Operations. This multifaceted role is part of the Flight Operations Learning Leadership Team and will collaborate with all divisional and cross-divisional learning leadership in the ongoing strategy of pilot training.

Successful influence, partnership, and decision making requires close collaboration with divisional stakeholders such as Flight Standards, Aircrew Records, Quality Assurance & Compliance, Training Planning, Training Standards and the Digital & Ops Info teams. Coordination with corporate IT, Supply Chain Management, Finance, Safety, Security, Compliance, Legal, Communications, Enterprise Learning, and other operational business

units is essential to aligning learning effectively and efficiently. External interactions also includes vendors, contractors, auditors, labor organizations, and regulators.

Summary of Responsibilities (not comprehensive of all tasks):

• Responsible for the development of highly engaging and interactive learning solutions using industry standard eLearning software.

• Apply advanced adult learning theories into practical, application-based learning design and development with the ability to convert strategies to effective and engaging learning experiences.

• Possess the ability to work in a team environment to design, develop and build blended learning experiences.

• Acquire and apply new technology skills to instructional design practice.

• Partner and collaborate with other learning professionals and business partners in delivering a consistent learning experience.

• Develop comprehensive measurement strategies for all learning solutions to demonstrate business impact and effectiveness.

• Communicate effectively in visual, oral and written form and deliver engaging

• Be a thought leader in instructional design and innovation.

What you need to succeed (minimum qualifications)

• Minimum of seven to ten years of work experience as a people leader of highly capable teams

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Experience working in an agile (SAM) and waterfall (ADDIE) design environment seamless ability to incorporate generational & cultural considerations, varied concepts, techniques and theories of adult learning principles into learning strategies

• Excellent verbal and written communication skills - professional presence

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Practical experience using Instructional Systems Design (ISD) methodologies

• Proven previous people leadership and coaching competencies

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Able to handle day-to-day work challenges confidently, demonstrating flexibility,

• strong collaboration skills, and change management expertise

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Intermediate or Advanced skills with Microsoft Outlook, Word, PowerPoint, and Excel

• Ability to balance multiple priorities and tasks simultaneously in a fast-paced environment with minimal supervision

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(If transferring internally) Must be performing satisfactorily in present position.

• Consistently prioritizes safety and security of self, others, and personal data.

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Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high school equivalency.

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Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Undergraduate or graduate degree in Adult Learning/Learning & Development/Training

• Industry Professional Certifications such as: Adobe Certified Expert (ACE) SAP - Certified Application Associate/Professional (SuccessFactors), Association of Talent Development (ATD), Certified Professional in Learning Development (CPLP)/Certified Professional in Talent Development (CPTD), Project Management Institute (PMI), Project Management Professional (PMP)

• Strong project management background

• Experience with aviation-related learning content

• Practical knowledge of learning development tools such as Captivate, Articulate Storyline, Lectora, or LCMS

• Experience with compliance training

• Graphic design and visual communication skills

• Understanding of Learning Management Systems (LMS), Content Management

• Systems (CMS), and Learning Content Management Systems (LCMS).

• Practical knowledge of technologies and standards such as HTML5, JavaScript, CSS, XML, and SCORM

• Proficiency required in a broad range of digital multimedia applications and technologies.

• Experience with Smartsheet, MS Visio, MS Project, and Adobe Acrobat.

• Experience developing technology-based training or performance solutions.

• Practical experience developing content for technical training subjects.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives

• 401(k) with generous company contributions up to 9%

• Paid time off including vacation, holidays, paid personal time, maternity and parental leave

• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

• Domestic and International space-available flight privileges for employees and eligible family members

• Career development programs to achieve your long-term career goals

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

• Recognition rewards and awards through the platform Unstoppable Together

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here