Delta Jobs

Mobile Delta Logo

Job Information

Delta Air Lines, Inc. Manager, Employee Communications – TechOps, DFP/DMS in ATLANTA, Georgia

Manager, Employee Communications – TechOps, DFP/DMS

United States, Georgia, Atlanta

Corp Comm


Ref #: 15452

LinkedIn Tag: #LI-AD1

How you'll help us Keep Climbing (overview & key responsibilities)

Delta’s Employee Communications team is growing as we build a world class internal communications organization that keeps Delta people at the forefront of all we do. We’re looking for strategic, collaborative communicators who like to help create new processes and systems, while using innovative tools and tactics that inform, inspire and mobilize Delta’s 80,000+ employees to help us be our best for our customers.

We’re looking for a communications professional to join the Employee Communications team to create and implement effective strategies that embody world-class employee communications, support Delta’s enviable culture and help the company exceed its business goals on our journey to better connect the world.

Reporting to the General Manager, Employee Communications – TechOps, this critical thinker excels at understanding operational policies, anticipating communication needs and effectively developing, writing and executing communications strategy. Able to work collaboratively with peers and leaders as well as cross-functionally on a variety of employee communications topics and projects ranging from safety to employee policies. This role will manage daily operational communications needs for the Delta Flight Products (DFP) and Delta Material Services (DMS) businesses focusing on delivering communications that protect our culture and strong brand reputation while also creating communications that inform, inspire and mobilize employees to exceed Delta’s goals and prove to our customers why no one better connects the world.


  • Manage creation and delivery of strategic communications plans and tactics for operational topics for the DFP and DMS businesses

  • Partner with leaders and stakeholders across the TechOps operation to ensure communications plans are well-thought out and executed, with employees’ needs top of mind

  • Foster deep understanding of operational complexity

  • Support a matrixed team structure that balances the priorities of the division or stakeholder with Delta’s corporate objectives, aligning both strategy and tone so that we are one team communicating with one voice. Ensure alignment across divisions for operational initiatives.

  • Serve as strategic communications counsel for leaders and stakeholders using thought leadership and operational expertise to develop strategic communications.

  • Develop and implement employee communications campaigns in collaboration with divisional partners.

  • Stay current on leading trends and current events to deliver practical and insightful communication recommendations and thought leadership.

What you need to succeed (minimum qualifications)

  • Minimum five years of employee communications experience required

  • Experience working directly with multiple leaders required

  • Strong collaboration skills

  • Excellent writing skills, with the ability to think and communicate clearly and create a concise and well-written plan and products.

  • Experience developing creative, effective approaches to difficult communications challenges

  • Ability to communicate effectively with all levels of management and frontline employee groups

  • Working level of Microsoft Word, PowerPoint, Excel and Outlook is essential

  • Must have a high degree of initiative and the ability to manage multiple tasks, work under pressure and meet deadlines

  • Must be flexible in dealing with changing priorities and deadlines

  • Must be performing satisfactorily in present position and practice safety conscious behaviors

  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

  • Bachelor’s degree in public relations, communications, journalism or related field

  • Airline operations experience preferred

  • Strong analytical skills preferred

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here