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Delta Air Lines, Inc. Global Support Representative in Atlanta, Georgia

Thank you for inquiring about the opportunity to become a Global Support Representative.

Job Summary: The primary role of a GSR is to assist above-wing ACS front line employees when a technical or procedural issue arises. In addition they will also relay and enforce current corporate policies and procedures, ticketing, and gate agent flight handling. Should be proficient in SNAPP and Deltamatic, and interpreting International Documentation in TIMATIC. Global Support Representative provides first level support for technical and procedural assistance to the following departments including ACS, Information Technology, Charters, Reservation Operation Center, Skyteam, Codeshare and OAL support desks.

Job Qualifications: Minimum 3 years Airport Customer Service (ACS) preferred within the last 5 years, to include: both domestic and international ticketing, ACS Counter check in and gates with both DLTerm and SNAPP. A highly skilled knowledge of PC use and Microsoft Office software applications is required. Applicants must possess excellent writing and verbal communication skills, with the ability to analyze and problem solve. Must be able to multitask and balance priorities to ensure individual as well as team performance goals are met, demonstrating good time management skills. Should be able to perform under tight time constraints and be able to take initiatives to learn and adapt to rapidly changing environment. They also must be currently performing satisfactorily in present position.

Must be performing satisfactorily and reliably in current position.

Practices safety conscious behaviors in all operational processes and procedures.

Practices safety conscious behaviors in all operational processes and procedures.

As an equal opportunity employer, Delta Air Lines recognizes that our strength lies in our people. We are committed to diversity.

Accommodation for Applicants With Disabilities:Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may email us at or alternatively send a fax to 404-677-3851. In order to quickly respond to your request, please use the words "Accommodation Request" as the subject line of your email or as the title of your fax document.