Job Information
Delta Air Lines, Inc. Co-op, Reservations (Fall 2024) in ATLANTA, Georgia
Co-op, Reservations (Fall 2024)
United States, Georgia, Atlanta
Reservations & Cust. Care
18-Mar-2024
Ref #: 24136
How you'll help us Keep Climbing (overview & key responsibilities)
It’s an exciting time to be part of Delta's Reservations & Customer Care team as weredefine how and where we serve customers and set new standards for the experiences we createfor customers as well as thousands of Reservations and Care employees. These positions will help enable that vision by bringing new corporate initiatives to life in our engagement centers including enhanced digital self-service capabilities, new channel platforms like a cloud-based phone system from Amazon and Apple Business Chat, using virtual assistant to serve customers on demand, a new state-of-the-art workforce management system to help us better forecast and staff to dynamically changing demand as well as transformational projects in Learning, Specialist Tools, Real-Time Service Recovery, Operations Management, and more.
Job Summary:
The Reservations Co-Op position will act as an internal consultant for Reservations working on semester long projects in advancement of divisional strategies and goals. These projects often require working cross-functionally to identify opportunities and propose solutions to improve both the customer and specialist experience. Co-Ops are asked to use strong critical thinking and interpersonal skills to conduct activities such as:
Track and analyze channel performance
Resolve product and project issues and risks
Perform extensive data analysis and collection
Identify process improvement opportunities
These large and complex projects may contain highly confidential material and present moderate financial risk. The final project deliverable is a capstone presentation given to division leaders highlighting project lessons learned, impacts made, and recommendations going forward.
What you need to succeed (minimum qualifications)
Must be currently pursuing a bachelor's degree
Must be enrolled in an accredited college or university during the duration of the program to participate
Must have at least 3 semesters available (any combination of spring, summer, fall)
A strong team player, detail oriented, and perform well under pressure
Conveys professional image to all levels of associates
Strong written and verbal communication skills highly preferred
Proficient in MS Office applications, including Excel, Outlook, PowerPoint
Willing to travel as required
What will give you a competitive edge (preferred qualifications)
Possess technical skills, with an emphasis on SQL and any programming language
Completion or pursuit of Database, Basic Programming, User Interface courses
Experience with simulation, modeling and statistical analysis software
Data visualization tool knowledge (Power BI, Tableau, etc.)
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here