Delta Air Lines, Inc. Business Consultant in Atlanta, Georgia
Join Delta IT on our journey to becoming the best IT organization in the airline industry.
Delta IT is on a journey of transformation. We are changing the way we do business from top to bottom. As thought-leaders within Delta, we strive to create meaningful and innovative solutions and are looking for team members to help us realize our vision.
Delta IT employees are thinkers, doers, innovators.
We are proactive.
We are collaborative.
We deliver impact to our customers.
Join us on our transformation journey in becoming a world-class IT organization at the world's best airline!
YOUR RESPONSIBILITIES IN THIS ROLE
An exciting role offering you the chance to lead and influence Delta's transformation to a cutting edge Information Technology global delivery model.
Be the portfolios' thought-leadership point of contact responsible for establishing, mentoring, and enhancing the relationship between the Portfolios and Global Delivery Partners
Use your expertise to work closely with portfolio leads in formulating the strategy for outsourcing IT Capital projects and core support work to various partners
Contribute to the Operating Model Enablement (OME) program through direct expertise and indirect leverage of partner capabilities.
Understand business needs early in the sourcing process, and provide guidance to effectively leverage strategic partnerships and manage costs
Provide input and support for non-labor needs, through collaboration with the IT VMO and Supply Chain
Support the portfolios in terms of selection of partners, guidance on the partner engagement model, review and signoff of Statement of Work etc.,
Work effectively across multiple Global Delivery Partners, Delta projects, and technology areas to troubleshoot partner delivery issues and implement corrective solutions
Collaborate with the portfolios to understand their business & resource needs based on their pipeline of projects and core work and help enable resource forecasts relevant to each of the Partners
Demonstrate strong teamwork and interpersonal skills to all levels of organization
Play a leading role in the IT Sourcing transformation initiative to consolidate work among fewer set of partners and maximize their value contribution to Delta
Institutionalize governance routines including Quarterly Business Review (QBRs), metrics, and process improvements within the portfolios to elevate the maturity levels of engagement with partners
Engage with the partners in understanding their Organizational capabilities and their Innovation investment commitments and proactively identify opportunities to leverage them for the benefit of the portfolios
Continuously evaluate the partner performance and periodically initiate Customer satisfaction surveys with portfolios to elevate overall engagement and delivery
Continuously explore opportunities to elevate the portfolio - partner engagements to more mature outsourcing models
Work in tandem with the Global Delivery Oversight Managers (GDOs) in executing all of the above responsibilities
Keep abreast of industry trends through benchmarking, participation in professional associations etc. in order to advise others of optimal sourcing opportunities
WHAT ARE WE LOOKING FOR? / WHAT EXPERIENCE DO YOU NEED?
Proven experience in onsite-offshore delivery and customer relationship management
Deep expertise in business and IT process relevant to Airline Industry
Deep "hands on" knowledge across all phases of SDLC using Waterfall and Agile methodologies.
Strong solutioning experience on outsourcing models, Project / Delivery execution models and Engagement models.
Highly adaptable, a driver of change, and capable of quickly rallying teams
Strong leadership and negotiation skills, we want you to develop and nurture relationships quickly despite obstacles
15-20 years of IT experience with global corporations.
Experience managing partner engagements involving Application Development, Application Support, Testing and / or Infrastructure services
Willingness to travel as needed to support the business
Experience working with diverse teams located across various countries
Strong leader with even stronger communication and negotiation abilities
Willingness to ask for new responsibilities adding value to the overall business objectives